Refund policy

RETURNS

We do accept returns within 14 days from delivery. If the customer wants to return the order for a change of mind or because the customer chose the wrong size/product, he/she will be charged for return shipment. If he/she wants to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for return shipment and no restocking fee will be charged.

How can I make a return request?

 

You can make a return request within 20 days of receiving the goods by following these instructions:

Send an email at returns@redidrop.com indicating the: 

1. client name and full address

2. article code

3. the reason of the return

The products must be returned intact and with the original packaging.

An e-mail enclosed with the instructions will arrive within 24 hours (please check the Spam or Promotions boxes)

Send the instructions to the end customer

Return the product within 15 days of receiving the e-mail

IDT reserves the right to not reimburse in the following cases:

The product is damaged or the original packaging (dust-proof bag) is missing or damaged.Unauthorized or after return deadline

The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed.

Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 20 days from receipt of the order. Please send all details to returns@redidrop.com.

The refund is provided within a maximum of 5 working days from receipt of the product. 

Redidrop does not exchange goods. It is necessary to make a return request for the product that the User wishes to return and create a new order.